Maintenance & Property Protection

Maintenance Reserves

To reduce delays and avoid service interruptions, we keep a maintenance reserve on file for each property.

Typical reserve: $500+

Used for: Routine and minor repairs

Owner contact required: Only when costs exceed your reserve

This reserve ensures fast action and limits tenant frustration due to delays.

Trusted Vendor Network

We work with licensed and insured professionals across all trades. Our vendor relationships are based on:

Quality & Craftsmanship

Competitive Pricing – often below market due to volume

Prompt Communication – 24-hour response for standard calls, immediate for emergencies

Routine Inspections & Transparency

We conduct regular inspections and walkthroughs of every managed property.

Photos and reports are uploaded directly to your Owner Portal or sent via email.

Review your property’s condition from any device, anytime.

What Counts as an Emergency?

We respond to emergency maintenance requests 24/7 to protect your property.

Emergencies are defined as issues that pose an immediate risk to safety or significant damage.

• Examples of emergency situations:
• A/C or heat failure in extreme temps
• Gas leak or carbon monoxide detection
• Major plumbing issues or active flooding
• Full power outage or exposed electrical hazard
• Sewage backup or only toilet inoperable
• Exterior entry compromised (doors/windows)

Why This Matters

According to a national survey, the #1 reason tenants move out is due to poor maintenance service from their property manager.

Our responsive, efficient maintenance approach reduces tenant turnover and increases long-term occupancy—protecting your bottom line.

Protecting Your Online Reputation

When someone posts a false Google review about your property or our service, we act immediately to:

• Report it through Google’s review system
• Escalate the case to Google Business Support
• Post a professional public response to correct misinformation
• Monitor and log repeat or abusive behavior

We protect your property’s physical and digital integrity.

Questions? Let’s Talk.

If you have questions about your maintenance reserve, want to set custom repair limits, or need clarification on a recent repair, contact our team anytime.

It is important to assess your property for safety concerns, deferred maintenance and potential updates needed. We will initially evaluate your property and make the necessary recommendations to you so that you are aware of your properties condition and what is needed to keep your tenants safe and maximize your rental income. We will also perform a thorough move-in and move-out inspection and periodic walkthrough inspections of the home to legally document the condition of the home before, during and after a tenants occupancy.

Our team is available 24/7 for the maintenance needs of your property so that we can keep your property in good condition and maintain constant quality tenancies. We will oversee all maintenance and payments to vendors on your behalf.